OnlineStore24 EU Shipping Guide 2026: How to Buy Refurbished Tech Across Europe
OnlineStore24 EU Shipping Guide 2026
Everything you need to know about cross-border delivery of refurbished tech across Europe
At OnlineStore24 EU, we ship refurbished electronics to customers across the entire European continent. Whether you're in Paris, Berlin, Stockholm, or Warsaw, here's your complete guide to shipping costs, delivery times, customs, and returns.
🌎 Where We Ship
We currently ship to all 27 EU member states plus the United Kingdom, Norway, Switzerland, and Iceland. Our logistics partners include DHL, UPS, and national postal services for reliable last-mile delivery.
| Region | Delivery Time | Standard Shipping | Express Shipping |
|---|---|---|---|
| EU Core (DE, FR, NL, BE, AT) | 3-5 days | €4.99 | €9.99 |
| EU Extended (ES, IT, PL, SE) | 4-6 days | €5.99 | €12.99 |
| United Kingdom | 5-7 days | €6.99 | €14.99 |
| Switzerland & Norway | 5-8 days | €8.99 | €18.99 |
| EU Baltics & Balkans | 5-8 days | €5.99 | €14.99 |
📦 What’s Included
Every order includes: secure packaging with bubble wrap and foam inserts, tracking number via email and SMS, insurance coverage up to €500, and 30-day free returns. For high-value items (over €500), signature on delivery is required.
💰 Taxes & Duties
For EU countries: All prices include VAT. No additional duties or customs fees. For UK: VAT is charged at checkout. No additional customs for orders under €200. For Switzerland & Norway: Local VAT/customs may apply upon delivery. We clearly display estimated fees at checkout.
Shipping Tips for a Smooth Delivery
- 🏠 Provide a delivery address where someone is available during the day
- 📱 Enable SMS tracking notifications in your account settings
- ⚠️ For apartment buildings, include your buzzer/intercom code
- 🚚 Express shipping is recommended for time-sensitive orders
- 🔄 Check the returns policy before ordering large items
🔄 Easy Returns Process
Changed your mind? No problem. All refurbished products come with a 30-day hassle-free return policy. Simply initiate a return from your account dashboard, print the prepaid label, and drop off at any DHL/UPS location. Refunds are processed within 5 business days of receiving the item.
❓ Frequently Asked Questions
❓ Do I pay customs fees for EU deliveries?
No! All EU deliveries include VAT and no additional customs fees. For non-EU destinations (UK, CH, NO), any applicable fees are clearly shown at checkout.
❓ What if my package arrives damaged?
If your package shows signs of damage, you can refuse delivery. For packages accepted but damaged, contact our support within 48 hours and we'll arrange a replacement or full refund.
❓ Can I change my delivery address after ordering?
Yes — you can update your shipping address within 2 hours of placing the order from your account dashboard. After that, contact customer support.
❓ How do I track my order?
You'll receive tracking information via email once your order ships. You can also track from your account dashboard 24/7.